Last update: May 05, 2022
The Vetoquinol Group and its constituent companies (collectively referred to in this document as "the Group", "we", "us" or "our") are committed to respecting the confidentiality of your personal data and privacy and take care to protect your personal information. Please read the following carefully to find out how we collect and use your personal information and the options available to you for using it.
For the purposes of this privacy and cookie policy (hereinafter referred to as the "Privacy and Cookie Policy"), the data controller is Vetoquinol SA, a company registered in the Vesoul/Gray Trade and Companies Register under number 676 250 111, with its registered office at Magny-Vernois, 70200 Lure.

This Privacy and Cookies Policy applies to the products and services offered by the Group (the "Products and Services") provided on our website and application www.vetoquinol-contact.fr (hereinafter collectively referred to as the "Site and Application") and more particularly:

• Personal Data collected on registration forms accessible on Group company websites linked to the Site and/or Application;
• Personal Data collected during a contact request;
• Personal Data collected when requesting documentation;
• Personal Data that may be collected when you enter into a commercial relationship with a Group company.
• Personal Data collected when using sharing buttons on social networks (Facebook, Instagram, Youtube, LinkedIn, etc.);
• Personal Data through the installation of cookies when connecting to and/or visiting the Site(s) and Application(s).

 This Privacy and Cookie Policy applies whether you are a "Visitor" (which means that you are simply consulting the Products and Services) or a "User" (which means that you are registered on the Site and/or the Application).
This Privacy and Cookie Policy governs your use of the Site and the Application regardless of how you access them.
By accessing or using the Site and/or the Application and by communicating information to us via the Site and/or the Application, you accept this Privacy and Cookies Policy. We recommend that you consult this Privacy and Cookie Policy regularly, as we update and modify it regularly.

WHAT DATA IS COLLECTED ABOUT YOU?

Data that does not allow you to be identified

You may visit our Site without providing us with any personally identifiable information, unless you decide to become a Site and/or Application User requiring registration.
In fact, as with most online services, each time you visit our Site and/or Application, we automatically collect certain data and information about you and/or your computer that does not allow you to be identified. This information includes

• the type of Internet browser you are using
• the type of operating system and device you are using to access the Site;
• the domain name of your Internet service provider;
• the Internet page you came from;
• your country of residence and language;
• the pages and options you visit and access on our Site and/or Application.

When you access, visit and/or use our Site and/or Application, we may therefore track your visit and collect certain data relating to your use of the Products and Services and your activity on the Site and/or Application as described below in the section concerning "cookies".
 
Personal Data
In certain cases, in particular to register, contact or request documentation, you may be asked to provide certain personal data such as your surname, first name, e-mail address and telephone number (hereinafter referred to as "Personal Data").

When you contact us or when you ask to be informed by e-mail or post, we collect the Personal Data that you voluntarily decide to communicate to us.
However, if you do not wish to provide such Personal Data, some of the Products and Services and/or options available on the Site and/or the Application and/or related to our Products and Services offering may not be available. We also collect Personal Data when the Site and/or the Application allow you to register on "My Space / My Account", you will be asked to provide us with certain Personal Data such as your last name, first name, e-mail address, postal address, telephone number and, in some cases, the identity of your employer. We may also obtain Personal Data via your Internet browser, such as your IP address, which is a number automatically assigned to your computer when you use the Internet.

We may obtain Personal Data about you from other sources. For example, we may solicit a third-party supplier or collector to provide us with additional Personal Information about our existing customers ("data appending"), including Personal Information from your profile or postings on a third-party social network. We may also receive Personal Data from third-party co-sponsors with whom we collaborate or if we acquire other companies.

We may also collect Personal Data from your profile on a third-party social network (such as Facebook) if you authorize the third-party social network to share it with us or if you post it publicly. Such Personal Data may include general information about your account (e.g., name, e-mail address, profile picture, gender, date of birth, current city, username, list of friends, etc.) and any other information or activity that you authorize the third-party social network to share with us or that you post publicly on your profile. For example, we may receive your social network information (or part of it) when you download or interact with one of our applications on a social network site (such as Facebook). To find out more about how your social network information may be obtained by us, please visit the website of the relevant third-party social network.

HOW IS YOUR PERSONAL DATA USED?

Personal Data are communicated to us on the Site and/or the Application, either on the basis of your consent (request for information or documentation) or on the basis of a contract (contact form, registration on our Site and/or the Application to benefit from Products and Services). We may use the Personal Data you communicate to us via the Site and/or the Application in order to :

• provide you with the various Products and Services;
• create access to "My Space / My Account" when the Site and/or Application allows you to do so;
• provide you with requested documentation (newsletters, etc.) and invite you to events;
• award you a prize following your participation in a contest or competition, or send you samples of Products you have requested;
• answer your questions;
• personalize our offer of Products and Services and improve your experience on the Site and/or the Application, making it more convenient and efficient;
• more generally, to comply with the Group's legal, regulatory, accounting and tax obligations;
• inform you of new Products and Services and of Products and Services similar to those you already enjoy that may be of interest to you;
• deal with requests and complaints relating to the Site and/or the Application, initiated by you and/or a third party, and of which you are the subject.

HOW IS YOUR PERSONAL DATA STORED?

Personal Data used to use the Site and/or the Application
We store your Personal Data for a limited period necessary for the purpose for which we process it and in any event for the period necessary to comply with a legal or regulatory obligation.
 
Personal data used to send you documentation
Your Personal Data will be kept for as long as your subscription is active. You may cancel your subscription at any time by clicking on the unsubscribe link. In any event, in the absence of any contact from you for a period of three years, your Personal Data will be deleted.
 
Personal data used to send you commercial offers
Your Personal Data will be kept for as long as you agree to receive our commercial offers. You can refuse them at any time by unsubscribing via the link provided. In any event, in the absence of any contact from you for a period of three years, your Personal Data will be deleted.
 
Personal data used in the context of a commercial relationship
We store Personal Data for a limited period of time necessary for the purpose for which we process it, i.e. for the duration of our contractual relationship and in any event for the period necessary to comply with a legal or regulatory obligation.

HOW IS YOUR PERSONAL DATA SHARED?

Transfer outside the European Union
Where the processing of your Personal Data involves a transfer outside the European Union, this is carried out to countries listed by the European Commission as offering adequate data protection and/or subject to appropriate safeguards based on standard contractual clauses, in accordance with the models published by the European Commission.
 
Group companies
We may share your Personal Data with the companies that make up the Group. For more information on Group companies, please visit  http://www.vetoquinol.com/fr/implantation/home.
 
Service providers

In the course of our business, we may transfer your Personal Data to service providers. These service providers use the Personal Data solely to enable us to provide the Products and Services. For example, these service providers may be IT service providers, logistics and marketing partners, our hosting provider or service providers assisting us with data management, e-mail distribution or information analysis. We only provide our service providers with the Personal Data they need to provide their services, and we work with them to respect and protect your Personal Data.

We do not pass on any Personal Data to companies for their own marketing or commercial purposes. However, we may share your Personal Information with our business partners solely to provide you with the Products or Services or similar products or services that may be of interest to you and to which you have consented.

 
Legal obligations

We may be required to disclose Personal Data at the request of an administrative authority (tax authorities, data protection supervisory authority), and/or judicial authority (in response to a judgment, order, court injunction), upon simple request or if required by law, in order to protect our rights, property and safety or those of third parties.
Except as otherwise provided in this Privacy and Cookie Policy or with your prior consent, we will not sell, trade or lend Personal Data to other companies in the normal course of our business.

However, in the context of a possible reorganization of the companies making up the Group (acquisition, merger, partial sale of assets) your Personal Data may be communicated to another company, but this communication will then be subject to the current Privacy and Cookies Policy or to a privacy policy with equivalent content.

HOW DO YOU KNOW IF YOUR PERSONAL DATA IS STORED SECURELY?

We have a variety of security measures designed to prevent the loss, misappropriation or misuse of your Personal Data that you have communicated to us on the Site and/or the Application. In order to guarantee the security of the data you communicate online during transmission, we use encryption, authentication and flow analysis devices, and carry out checks on the security of hosting environments.

WHAT ARE COOKIES AND TRACKERS? HOW ARE THEY USED?

A cookie is a text file deposited on the device you use to access the Internet (computer, cell phone, tablet, etc.) when you visit a site and/or application via your browser.
We place a unique identifier in the cookie and use the cookie to link your computer to the information we store in our database.
The cookie contains several pieces of information that enable us to recognize you:

• the name of the server that uploaded it ;
• an identifier in the form of a unique number;
• possibly an expiry date.

We use cookies to :

• Recognize you when you return to our Site and/or connect to our Application;
• To keep you informed of new topics that may be of interest to you;
• Personalize the content that can be useful to you;
• To measure the audience on the Site and/or the Application for commercial purposes.

Cookies do not contain any Personal Data and do not allow access to your computer.
The maximum period of validity of consent to the deposit of cookies is 13 months. At the end of this period, we will ask for your consent again.

On your first visit to our Site and/or Application, an information banner will be displayed when the page is opened. By continuing to browse the Site and/or Application and clicking on "Accept", you expressly agree that the Group may store all cookies and trackers used on your device (cookies related to targeted advertising operations, certain audience measurement cookies, social network cookies generated in particular by their sharing buttons when they collect Personal Data). The banner will remain displayed until you make a choice. If you do not wish to accept all or part of the cookies and trackers, we recommend that you click on "Personalize/Configure/Parameterize" on the same banner, and follow the detailed instructions enabling you to refuse all or part of the cookies and trackers.

You can also change your browser settings at any time to accept, configure or reject cookies. You have several options: accept all cookies, be notified when a cookie is stored, or systematically refuse all cookies. You can also reverse your choice at any time during your browsing by clicking on the permanent "Manage Services" button in the bottom right-hand corner of your screen.
Each web browser offers different configuration options for managing cookies. In general, these are described in the help menu of each browser. If you are using a browser type or version other than those listed below, please consult your browser's "Help" menu : Firefox, Chrome, Internet Explorer, Safari et Opera.

HOW CAN YOU BE AFFECTED BY LINKS ON THE SITE AND/OR THE APPLICATION TO SITES OTHER THAN THOSE OF THE GROUP?

The Group may offer various links to sites belonging to related companies.

We may place so-called "hypertext links" on our Site and/or Application to other websites and applications operated by third parties. The sole purpose of these links is to facilitate your browsing and to provide you with the most comprehensive information possible. We have no control over these websites and applications, which are independent of the Group and have separate privacy policies. Consequently, the Group cannot be held liable for any reason whatsoever, in particular with regard to the accuracy, relevance, availability or reliability of the information, products and services offered on these sites and/or applications, or with regard to compliance with copyright laws, by these third-party websites and applications accessible via our Site. We therefore encourage you to consult the terms and conditions and privacy policies of any third-party websites and applications before using them. When you leave our Site, please be aware that our Privacy and Cookies Policy no longer applies.

Furthermore, the Group is not responsible for hypertext links to its own Site and/or Application, which third-party websites may integrate into their own sites, even if the Group has authorized the third-party publisher of said site to place such a link.
Finally, and more generally, the Group prohibits any person from placing a hypertext link to one or more pages of its Site and/or Application without its express prior authorization.
 

HOW TO REFUSE/UNSUBSCRIBE FROM E-MAILINGS OR REFUSE TRANSMISSION OF YOUR PERSONAL DATA TO SERVICE PROVIDERS?

If you no longer wish to receive e-mails from the Group informing you of events, new Products or Services, similar products or services, or containing other commercial communications, simply click on the "unsubscribe" link located at the bottom of each e-mail. You will be taken directly to an unsubscribe page where you can remove your subscription to emails.

HOW TO ACCESS, UPDATE OR DELETE INFORMATION IN "MY SPACE"?

You can log in to "My Space / My Account" whenever the Site and/or the Application allow you to do so. Once logged in, you will be able to modify your contact details and update your Personal Data.
It is your responsibility to protect your authentication data (in particular your login and password). You can also unsubscribe by deleting your account at any time by following the instructions on the Site and/or Application.
 

WHAT ARE YOUR RIGHTS CONCERNING YOUR PERSONAL DATA?

Pursuant to the legal and regulatory framework applicable to the protection of personal data and privacy, in particular the RGPD, French legislation in force and the recommendations of the independent public authorities established by the Member States of the European Union and responsible for monitoring this legal and regulatory framework, you have a right of access, rectification, opposition, deletion, limitation of processing as well as a right to portability of your Personal Data.

You also have the right to define directives concerning the fate of your Personal Data after your death.
In this respect, you may contact Vetoquinol S.A. at any time by post at the following address: Vetoquinol SA - DPO - Magny-Vernois, 70200 Lure. You can also send an e-mail directly to the following address DPOvetoquinolcom.
In the event of a complaint, you may choose to contact the Commission Nationale de l'Informatique et des Libertés (CNIL), the French Data Protection Authority.
 

WHAT TO DO IF YOU HAVE FURTHER QUESTIONS ABOUT THE PRIVACY AND COOKIES POLICY?

If you have any questions or doubts about this Privacy and Cookies policy, you can contact us using the form available on our website https://www.vetoquinol.com. You can also send us a letter by post to Vetoquinol SA - DPO - Magny-Vernois, 70200 Lure or write to our Data Protection Officer at DPOvetoquinolcom.
 

WHAT LEGISLATION APPLIES TO THIS PRIVACY AND COOKIES POLICY?

This Privacy and Cookies Policy is governed by French law and, since May 25, 2018, by the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR"). Please note that this Privacy and Cookies Policy may change to take into account legal and regulatory developments.